Return Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request to our website or Facebook Page. Return request must be raised within 14 days from the date of delivery.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Conditions for Return
- The product must be unused and without any flaws.
- The product must include the original pack, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in other bag or box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.
- To initiate a return, please contact our customer service team at +880 1805 959990 with your order number and details of the product you wish to return. Our team will guide you through the return process.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process. While handing over your package to Pickup Agent, please collect the Return Acknowledgment paper and reserve it for future reference.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a change of a product.
If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no change will be given.
Shipping Costs for Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.